Ordering and Shipping

• Sales Tax

• Minimum Orders

• Shipping

• Order Processing and Shipping Time

• International Orders

• Back Orders, Reorders, or Discontinued Items

• Acceptable Payment Methods

• Returned Checks

• Damage Claims

• Returned Merchandise Authorization

Sales Tax:

Lamp Lady prices do not include sales tax.  We will charge sales tax as required by law.  If a customer has a sales tax exemption number, Lamp Lady will have them complete the necessary sales tax exemption form and/or collect verification of the customer's sales tax exemption status.

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Minimum Orders:

Lamp Lady has no minimum dollar amount for orders.  Lamp Lady has established minimum order quantities, generally for lamps that are sold as a pair only.  Where we have established a minimum order quantity, it is visible on the product detail page below the price.

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Lamp Lady does not include any shipping and handling charges in its prices.  We handle all shipping and handling on a case-by-case basis directly with the customer.  Lamp Lady may obtain shipping estimates and provide to the customer prior to shipping.  Lamp Lady will only ship once the customer has agreed to pay the estimated charges.

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Order Processing and Shipping Time:

Processing your order normally takes 2-3 days. All merchandise, which is in stock at the time your order is processed, should arrive at your door within 3-7 business days after your order is processed.  Alaska, Hawaii, Puerto Rico and Canada residents should allow several more days for shipping time.  Lamp Lady will usually provide you a shippers tracking number for your use in tracking the status of your shipment.  Lamp Lady is not responsible for any delays once we turn your shipment over to the shipping company.

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International Orders:

Lamp Lady accepts international orders and will ship to most countries.  Again, Lamp Lady handles shipping to an international address on a case-by-case basis between Lamp Lady and the customer.

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Back Orders, Reorders, or Discontinued Items:

Availability and on-hand stock quantities online are updated on a frequent basis.  If, in the unlikely event that our online quantity is incorrect when you order, we will notify you before promptly.  As our lamps are generally unique, back orders and reorders are not possible.  You may contact us and inquire about our ability to get a lamp that you desire.  

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Accepted Payment Methods:

If you have not established credit with Lamp Lady, you may purchase with your cash, check, and/or credit/debits cards.  For credit and debit card purchases, Lamp Lady uses PayPal as its merchant card processor.  

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Returned Checks:

Any check returned for non-payment will be subject to a $30.00 service charge. Once a check has been returned, we may no longer accept checks from that individual or business.

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Damage Claims:

All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff.  Nevertheless, breakage can occur and we cannot accept responsibility after we have received the carriers receipt for merchandise received in good order.

Should damage occur in transit, DO NOT REFUSE TO ACCEPT THE SHIPMENT as this will cause unnecessary delays and added expense.  Please file the claim with the shipper to meet their esatlished policies.

UPS & Fed Ex Claims:

If merchandise is received damaged, obtain the delivering carriers notation of damage and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall, otherwise your claim cannot be paid.

Parcel Post Claims:

If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your local postmaster immediately.

Motor Freight Claims:

If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your Motor Freight carrier immediately. Hold all merchandise and packing materials in the original carton until the claim is paid.

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Returned Merchandise Authorization:

 Merchandise ordered in error or defective may be returned with our authorization. To receive authorization for return, please call us and have your invoice ready as well as an itemized list of goods to be returned, and reason for their return.

No returns will be accepted after 30 days of your receipt of the products.

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